Privacy & AML/KYC Policy
Refund Policy
Legal Document

AML / KYC Policy

Effective Date: June 2026  •  Version 1.0  •  Energy Action Hub CIC (Company No. 17139391)

Company Information

Registered Name
ENERGY ACTION HUB CIC
Company Number
17139391
Type
Private Company Ltd. by Shares (CIC)
Jurisdiction
England & Wales
Registered Office
Unit 1 Vauxhall Industrial Estate, Wrexham, LL14 6HA, UK
Incorporated
7th April 2026 — Companies House, Cardiff

1. Introduction

Energy Protocols is committed to preventing money laundering, terrorist financing, fraud, corruption, and other financial crimes. This AML/KYC Policy establishes the standards and procedures that all users must follow when accessing our platform and services.

The purpose of this policy is to:

2. Customer Identification Program (KYC)

Before accessing certain services, users may be required to complete identity verification. The verification process may include:

Individual Users

Corporate Accounts

3. Risk-Based Verification

Energy Protocols applies a risk-based approach. Users may be categorised as:

Low Risk

Standard verification requirements.

Medium Risk

Enhanced identity verification may be required.

High Risk

Additional due diligence procedures may apply, including source of funds verification.

4. Enhanced Due Diligence (EDD)

Energy Protocols reserves the right to request additional documentation, including:

Enhanced Due Diligence may be applied when large transactions are detected, unusual trading activity occurs, suspicious behaviour is identified, or regulatory obligations require additional verification.

5. Prohibited Activities

The following activities are strictly prohibited:

Any violation may result in immediate account suspension or termination.

6. Sanctions Screening

Energy Protocols may screen users against international sanctions lists, including but not limited to:

Users appearing on restricted or sanctioned lists may be denied access to the platform.

7. Transaction Monitoring

Energy Protocols may continuously monitor transactions and account activities to identify suspicious behaviour, including:

8. Suspicious Activity Reporting

If suspicious activity is identified, Energy Protocols reserves the right to freeze transactions, restrict withdrawals, suspend accounts, request additional information, and report activities to relevant authorities where legally required.

9. Record Retention

Energy Protocols may retain user identification records and transaction data for the period required under applicable laws and regulations.

10. Data Protection

User information collected through AML/KYC procedures is protected using industry-standard security measures. Information may only be shared when legally required, for regulatory compliance, or with authorised verification providers.

11. Ongoing Monitoring

Verification is not a one-time process. Energy Protocols may periodically reverify user information, update identification records, and request additional documentation.

12. Refusal of Service

Energy Protocols reserves the right to refuse service, suspend accounts, or terminate business relationships if verification requirements are not met, false information is provided, suspicious activities are detected, or legal or regulatory concerns arise.

13. User Responsibilities

Users agree to provide accurate information, maintain updated records, cooperate with verification requests, and comply with applicable laws and regulations. Failure to comply may result in service restrictions.

14. Contact Information

Compliance Department — Energy Protocols

For AML/KYC-related enquiries, please contact us through one of the following official channels:

Important Disclaimer: Energy Protocols is a technology platform utilising AI-assisted market analysis and trading strategies. Participation in financial markets involves risk, and past performance does not guarantee future results. All users are responsible for understanding the risks associated with trading and investment activities. By using Energy Protocols, users acknowledge and agree to this AML/KYC Policy.