Refund Policy

1. General Policy

Energy Protocols primarily provides digital services, software-based solutions, educational materials, AI-powered market analysis tools, platform memberships, and related products. Due to the nature of digital products and services, all purchases are generally considered final unless otherwise stated in this policy. Refund requests will be evaluated on a case-by-case basis and may be approved at the sole discretion of Energy Protocols.

2. Eligibility for Refunds

A refund request may be considered under the following circumstances:

a. Duplicate Payments

If a customer is charged multiple times for the same transaction due to a technical error, the duplicate payment may be eligible for a full refund.

b. Technical Service Failure

If a purchased service cannot be delivered due to a verified technical issue originating from Energy Protocols and the issue cannot be reasonably resolved within a reasonable timeframe.

c. Unauthorised Transactions

If a transaction is proven to have been made without the account holder's authorisation, Energy Protocols may investigate and determine refund eligibility.

d. Billing Errors

Verified billing mistakes caused directly by Energy Protocols may qualify for correction or refund.

3. Non-Refundable Items

The following items are generally non-refundable:

• Account activation fees
• Membership fees
• Subscription fees already utilised
• Digital products already delivered
• Downloadable materials
• Educational content
• Consultation services already provided
• Administrative fees
• Network, blockchain, gas, transaction, or processing fees
• Promotional or discounted purchases
• Bonus-related purchases
• Services used in whole or in part

4. Trading and Investment Disclaimer

5. Subscription Cancellation

Users may cancel recurring subscriptions at any time through their account settings or by contacting support. Cancellation will prevent future billing but will not automatically generate refunds for current billing periods, previously processed payments, or services already provided. Access may remain active until the end of the current subscription term.

6. Refund Request Procedure

To request a refund, users must submit a written request containing:

• Full Name
• Registered Email Address
• Transaction ID
• Date of Payment
• Payment Method
• Reason for Refund Request
• Supporting Documentation (if applicable)

Refund requests should be submitted to: [email protected]

7. Refund Review Process

Upon receipt of a refund request, Energy Protocols may verify transaction records, review account activity, request additional information, conduct compliance checks, and evaluate eligibility under this policy. The company reserves the right to approve or deny any refund request based on its findings.

8. Processing Time

Approved refunds are generally processed within 7 to 30 business days, depending on payment provider policies, banking systems, cryptocurrency network confirmations, and compliance reviews. Processing times may vary beyond Energy Protocols' control.

9. Chargebacks and Payment Disputes

Users are encouraged to contact Energy Protocols before initiating a chargeback or payment dispute. Fraudulent or abusive chargeback activity may result in account suspension, account termination, restriction of platform access, or legal action where permitted by law.

10. Right to Refuse Refunds

Energy Protocols reserves the right to refuse refund requests where services have been delivered as described, Terms of Service have been violated, fraudulent activity is suspected, false information has been provided, or the request falls outside this policy.

11. Policy Modifications

Energy Protocols reserves the right to amend, update, or modify this Refund Policy at any time without prior notice. Updated versions will be published on the official website and become effective immediately upon publication.

12. Contact Information

Billing & Refund Department — Energy Protocols

To submit a refund request or billing enquiry, please use one of the following official channels:

• Support Ticket: Submit a ticket directly from your dashboard after logging in to the EnergyProtocols platform. Include your transaction ID and reason for the request.
• Social Media: Reach us via the official social media links listed on the EnergyProtocols homepage.